Return PolicyOnline Policy
Being a small family owned store we are quite concerned with your total satisfaction. We're very aware that you are making a choice to shop with us and that today there are many great places to shop for shoes. We want you to know that if you are not completely satisfied with your purchase, you may return the merchandise to us within 15 days for a full refund or for an exchange. Please contact us via email in order to receive a return authorization number. Returns without this authorization number will NOT be accepted. All we ask is that the product is in basic new condition, (tried on indoors and resalable as new) and that you return the original box with the shoes.
Here Are The Details:
--All returns and exchanges should be received by us within 15 days from when you received them.You MUST contact us via email prior to sending back merchandise. Items without a return authorization number will NOT not be accepted.
--Sale items are NONRETURNABLE! We offer exchanges for a different size, but will not refund money.
--All items should be in new, unworn condition, without scratches or in any way damaged and in the original box. Unfortunately we cannot accept any items that are not deemed to be in resalable condition, unless they are deemed manufacturer defective. Returns that do not meet this criteria will be deemed non-returnable and will be denied.
-- Please include all original shoe boxes and package things carefully
so that shoes remain undamaged in transit. Please make sure to place
the shoe box inside another outside box as you should have received it
this way, or wrap it with proper exterior covering and interior packing
materials. This helps keep our costs and therefore our prices down.
Please do not tape or deface original manufacturer shoe boxes.
Doing so will result in a 20% restocking fee.
In order to receive timely handling of your return, all items should be sent to this address.
Thompson's Famous Name Brand Shoes
181 Cannon Rd.
Wellford, SC 29385
You should include a quick note with your name, contact information, order number if you have it, and the return authorization issued from email contact with us. Please simply state detailed instructions as to how we should handle your return or exchange. Please be as specific as possible in writing to us. You may also converse with us via phone or email if you have questions.
If you wish us to credit your credit/debit card, we will credit you the complete cost of the shoes. We do not normally refund any shipping costs you may have incurred either from us or in sending shoes back to us. Refunds are typically processed within 1-3 business days from when we receive the shoes but may take a little time to post to your account depending on the policies of your bank.
If you wish to make an exchange, please make sure to include specific information about the brand, style, size, and color that you would like, and we will process the requested exchange as soon as possible but usually within 1-2 business days from when we receive the shoes. Usually it helps speed things up if you alert us ahead of time as to the exchange pair(s) that you'd like. This way we can arrange to have your desired pair(s) set aside for you. As always, just call, or send us an email and we'll take great care of these things for you.
Regardless of how professionally we anticipate our inventory needs, there are times items are back-ordered or sold out. If an item is back-ordered or sold out, we will contact you by telephone or email and give you the opportunity to change your order, wait for the merchandise to arrive or cancel your order.
At this time we do not normally pay for your return shipping costs back to us, unless you received a defective product or we sent an incorrect product. Please contact us in these circumstances..
If your original order qualified for free shipping, we will pay for standard shipping from us to you again, even several times if need be. If your original order did not qualify for free shipping, we will charge you the original shipping cost to send you every exchange.
--We offer a 30 day exchange or in-store credit policy only.
--All SALES ITEMS ARE FINAL!!!